Shipping policy
NINJA TYO ships within the United States only. Every order is printed to order in the USA and shipped domestically — nothing crosses a border, so there are no customs fees, no import duties and no long international waits.
Rates and delivery times
| Method | Delivery | First item | Each additional item |
|---|---|---|---|
| Standard shipping | 2–5 business days | USD 4.75 | USD 2.40 |
Your exact shipping cost is calculated at checkout before you pay, based on how many items are in your cart.
How long before it ships
Because each piece is printed for you rather than picked off a shelf, there is a production step before your parcel moves:
- Production: 2–5 business days
- Transit: 2–5 business days
- Typical total: about 4–10 business days from order to doorstep
Business days are Monday to Friday, excluding US public holidays. Orders placed over a weekend enter production on the next business day.
Tracking
You'll get a confirmation email when you order, and a second email with a tracking number the moment your parcel ships. If you haven't seen the tracking email within 7 business days, check your spam folder first, then email us.
Multiple items
Items in the same order may be produced in different facilities and can arrive in separate parcels on different days. This is normal and you are not charged extra for it. If part of your order has arrived and the rest hasn't shown up within a few days, get in touch.
Delivery addresses
We ship to US street addresses and PO boxes. Please double-check your address at checkout — we can't redirect a parcel once it has shipped, and a parcel returned to us because of an incorrect address will need to be reshipped at your cost.
Delays
Carrier delays, severe weather and peak-season backlogs are outside our control, but they are not outside our concern. If your order is running badly late, email info@ninjatyo.com and we'll chase the carrier for you.
Lost or damaged parcels
If your tracking says delivered but nothing arrived, or the parcel turns up damaged, contact us within 30 days of the delivery date and we'll sort out a replacement. See our refund policy for the full details.
Questions
Email info@ninjatyo.com.