Refund policy
Every NINJA TYO piece is printed for you after you order it. Nothing sits in a warehouse. That is what lets us run a deep catalogue of original artwork — and it shapes how returns work here.
The short version
- Arrived faulty, damaged, misprinted, or it’s the wrong item? We replace it free. You keep the original — there is nothing to send back. Just email us a photo within 30 days.
- Wrong size, or changed your mind? We can’t accept those, because the piece was made specifically for you and can’t be resold. Please use the size guide on the product page before you order — it has real measurements for that exact garment.
If something is wrong with your order
Email info@ninjatyo.com within 30 days of delivery with:
- Your order number
- A clear, well-lit photo showing the problem
That is genuinely all we need. We’ll confirm within two business days and a replacement goes into production at no cost to you.
Please do not post anything back to us. We don’t want the faulty item and you don’t need to pay to ship it. Replacing a made-to-order piece costs less than shipping one across the world, so we would simply rather make you a new one. If we ever do need something returned we’ll say so and we’ll cover the postage.
What counts as faulty
- Print defects — cracking, peeling, misalignment, wrong or missing artwork
- Damage in transit
- Holes, split seams, broken stitching or other manufacturing faults
- The wrong item, size or colour compared with your order confirmation
- Embroidery faults on caps
Normal variation is not a fault. Our tees and hoodies are garment-dyed, so colour can shift slightly between batches, and print placement can vary by a few millimetres. That is characteristic of the process, not a defect — and it is part of why garment-dyed cotton looks the way it does.
Sizing
Sizing is the most common reason people are disappointed, and it is the one thing we can’t take back — so we have tried hard to make it easy to get right the first time.
Every product page carries a size guide with real chest and length measurements for that specific garment. Our tees, hoodies and long sleeves are different blanks with genuinely different fits, so please check the guide for the item you’re actually buying rather than assuming your usual size.
If you’re between sizes or unsure, email us before you order. We would far rather spend two minutes helping you choose than have you stuck with something that doesn’t fit.
Cancelling or changing an order
Production starts quickly. If you need to change or cancel, email info@ninjatyo.com as soon as you can — if we catch it before printing begins we can usually still help. Once a piece is in production it can’t be cancelled.
If your order never arrives
If tracking says delivered but nothing turned up, or tracking hasn’t moved in more than 10 business days, contact us. We’ll chase the carrier and make it right.
Refunds
Where a refund is the right answer rather than a replacement, we’ll process it to your original payment method once approved. Your bank usually takes a further 5–10 business days to post it. If more than 15 business days have passed since we confirmed a refund and you still don’t see it, email us and we’ll chase it.
Non-returnable
Gift cards and sale items are not returnable.
Questions
Email info@ninjatyo.com. A real person reads it.